An X (formerly Twitter) user, @iam__temmyyy, recently raised concerns about a friend’s purchase of 6 sachets of Gino Tomato paste, claiming they looked different. However, Gino’s Customer Service Center promptly replaced the items within 24 hours of the social media post.

In his post, he expressed uncertainty about the quality of the product, stating, “Omo… see wetin my friend saw inside Gino tomato paste.”

Later, he updated his post, revealing, “Bruhhhh… @ginonaija replaced the affected 6 sachets with a whole carton!! Thank you so much Gino!!!”

The Gino company acknowledged the customer’s patience and thanked them for their continued patronage.

Our team couldn’t confirm if the issue was due to a specific batch or a storage problem.

The swift resolution garnered praise from netizens:

@ButterBibi: The other company would have you arrested.

@_Aridunnu: They listened to feedback and took action.

@The OakenBrand: Wowww, they’ve won my heart forever.

@Lion_Heart_OT: Gino surprised me. This is impressive for Nigeria.

@im_tolumicheal: Good response from Gino’s Customer Support Team. Kudos!

@WizzyCrux: I love their Customer Support Team.

The efficient handling of the situation sparked positive reactions online.